 |
 |
|
|
| Green Products Shop |
|
|
|
|
|
|
|
Terms & ConditionsReturns Policy Any problems, in the first instance contact: Customer Services: email: salesteam@greenproductsshop.co.uk Incorrect Goods If we sent you something that you hadn’t ordered, return it within 14 days unused and in its original packaging and you will be refunded. Damaged in Transit If your purchase is damaged in transit, you need to contact us to arrange for either a collection or we may ask you to post smaller items back to us and you will be refunded for postage. You will either get a replacement product or a refund. Damaged or Defective Goods If you receive a product that is defective, you must contact our customer service department. Please make sure you give us your order number and we will arrange with you on replacing and collecting the item once the damage or defect has been established. Cancellation You can return anything you are not happy with within 7 days of receiving it provided it’s not damaged in any way and is returned in its full packaging. We will not pay the cost of returning an item to us. Until we receive the goods you are returning, the item is your responsibility. You will be refunded once we receive the item back. Please state your order number. If the item has been damaged, used or is not returned in its original packaging we reserve the right to withhold a percentage of the refund value. Delivery Information Most of our deliveries are sent by courier and are made between 9am and 5pm Monday to Friday. The method and time for delivery varies by product but for the majority of products we aim to delivery to you within 21 working days. We only deliver to addresses within the United Kingdom, but exclude the, Scottish Isles, parts of Scotland, Southern Ireland and the Channel Isles. Our standard delivery charge is £7.50 Unless stated otherwise. Terms & Conditions The Company Green Products Direct Ltd, PO BOX 260 Uckfeld, East Sussex. TN22 2BU The person, company or organisation purchasing goods or services from `The Company’ as shall be entered within `The Customer’ section of all Company sales order/invoice documentation The Customer The listed Terms and Conditions shall apply to the sale and supply of products by The Company, to the entity hereby referred to as `The Customer’. Retention of Title/Ownership Legal ownership of any goods supplied shall remain vested to `The Company’ until such time that full payment of any outstanding order/invoice monies has been received in connection with the sale. Should `The Customer’ obtain goods prior to full order payment, `The Customer’ accepts that `The Company’ retains the right to demand and receive immediate settlement of outstanding monies prior to transfer of ownership or the `The Customer’ grants `The Company’ unrestricted access to reclaim the goods, at which point an order cancellation process shall be instigated. The saleable condition of the goods prior to any reclaim is the sole responsibility of `The Customer’. Delivery Products are delivered direct from `The Company’ by carrier in most cases. Whilst every reasonable effort shall be made to keep to any estimated delivery date, time of delivery shall not be of the essence and `The Company’ shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery date. A carrier’s first attempt to deliver shall be considered as the delivery date and unless otherwise agreed in writing by `The Company’. All deliveries can take place up until 5pm. Return Procedure All goods supplied are manufactured to match the specifications shown within the product information shown on the website. If however, the goods are considered faulty within seven days after the delivery date, the following will apply: `The Company’ will arrange to collect the goods and supply a merchantable replacement or offer a full refund after collection if appropriate. For our smaller items, it may be necessary for `The Customer’ to return them to `The Company’ by post and if the item is found faulty then the postage will be refunded. If the goods are considered to have been damaged after delivery and while upon the customer’s property, a return or repair or refund of the goods shall not be accepted by `The Company’. Complaints In the event of any complaint or grievance, `The Customer’ is to in the first instance, make contact by email: salesteam@greenproductsshop.co.uk, stating their order reference and the nature of their complaint. All communications of this nature will receive a response outlining `The Company’s’ position and of course action. Should action be required by `The Company’ to redeem a matter, this shall be undertaken at the earliest opportunity. It is the intention of `The Company’ to resolve any dispute amicably and to the satisfaction of `The Customer’ at the earliest opportunity. Cancellations In line with The Distance Selling Regulations, `The Customer’ shall have a period of 7 working days after the date of delivery within which time they may cancel their order for a product. Cancellations should be sent by email, or by registered post to `The Company’ trading address, quoting the order reference given when the order was placed. It should be noted that if `The Customer’ decides to instigate cancellation proceedings through reason other than fault or damage as previously detailed, `The Customer’ shall incur at cost our collection charge of £6. Where an order is cancelled by the stated method prior to dispatch, no additional charges shall be sought and all monies received shall be refunded. Where refund monies are due, less the collection charge if appropriate, these monies shall be refunded at the earliest opportunity and certainly within 30 days of the cancellation date. Dimensions, Specifications and Accuracy Whilst we endeavour to give customers every possible means of making an informed decision; including brochures, website content and our customer service. It is not possible to give every exact specification or dimension found on a product. If you are at all concerned regarding a product specification, dimensions, suitability or quality, then please contact us to clarify your concerns. We reserve the right to modify designs without prior notice. |
|
|
| Thu 28 Aug 2008 | web design | login | |
© 2008 Green Products Shop |
|